ORDERS & TRACKING
Since most items are handmade, hand-embroidered, or hand-painted and made to order by artisans, it may take slightly longer to dispatch them. The dispatch time for each product is mentioned in the product's description. Once dispatched, your order will be delivered within 4 - 8 business days depending on your location. Please note, if you have more than one item in your order, you may receive the order in multiple boxes.
Due to the nature of small creative businesses the unique products they create, some items made to order and may have different processing times. Please check the Product Description on the Product's Page for the expected dispatch time.
To track your order, go to the 'My Orders' section under 'My Account.' Click on 'Track Order' for the order you wish to track. You shall receive the tracking link on your registered phone number via SMS if the order has been shipped. Additionally, you can enter your order details here to check the status of your order.
Our logistics partners will make three delivery attempts. If you're unavailable all three times, the order will be returned to us. If you still want the order or need to update the shipping details, please email your request to customercare@zenastia.com
You can change the Shipping Address only if order has not been shipped. Please email your request to customercare@zenastia.com and we will do our best to assist you.
PRODUCT RELATED QUERIES
Please refer to the Size Chart on the product's page you're interested in.
View the product description on the item's product page for material and additional details.
Please share a cart-page screenshot on WhatsApp to +91 87999 67479 along with the desired country of shipping for international orders. Shipping charges depend on the total volumetric weight. We'll provide a secure payment link, and your order will be confirmed upon successful payment. International orders are not eligible for return exchanges.
A full refund will be initiated for a successful cancellation request. Ensure you cancel the order before the start of order preparation or within 7 days of placing it, whichever comes first.
If the returned product meets inspection criteria, a full refund will be initiated. The refund amount will reflect based on payment method :-
- Prepaid Orders - The refund amount shall be credited back to the original payment mode within 4-7 business days.
- Cash on Delivery: We shall reach out to you to enquire your bank details to process the refund.
If you receive a different / damaged / defective / partial / empty shipment, contact us at customercare@zenastia.com in with a picture of the product and invoice within 24 hours of delivery. We'll coordinate with you for a replacement or refund. Requests/complaints beyond this timeframe cannot be entertained due to certain limitations. We request you to create an unboxing video for a smoother return process.
We offer a free first exchange of the product for all our customers. However, additional exchanges/ returns are subject to a courier charge
Yes! In order to make your purchase, you need to set up an account which is an easy
process.
-Register with us and you'll be able to enjoy the following benefits through your Zenastia account:
-Track your orders and review past purchases
-Request your return or exchange directly from your account
-Save your address and card details so you can shop even quicker next time
-Manage your account details, address book and email preferences
-To create an account, simply click on "SIGN IN"and then "REGISTER NOW" to fill in your details.
-Additional promotional offers will get post sign in.
Products shopped from www.Zenastia.com are 100% authentic and come with designer’s tags and labels in Zenastia packaging.
All payments are processed through a secure checkout system. To ensure that you don'texperience any delays to your order, please make sure all your details are enteredcorrectly.- If you need assistance in placing an order, you can call Customer Care on +91- +91 8799967479 (from a mobile or internationally), Mon- Friday 10am- 6 pm or write to us customercare@zenastia.com
Unfortunately, we can ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
No, you can’t add items to existing order, please make a new order.