We want you to love your Zenastia purchases and also that you can navigate through any return procedures with ease! If something isn’t quite right, we’re here to help.

Here’s a quick overview of our return and exchange policy:

  • All return or exchange requests must be initiated by you within 48 hours or 2 days of delivery by us. No requests made after this timeframe will be accommodated.
  • You need to send back the products to Zenastia within 7 working days after they are delivered. This option is only for returns within India.
  • To request a return or exchange, check the return policy listed on the product page. Each product has its own policy, so make sure to review it carefully before proceeding.
  • To return an item, it must be unused and in the same condition you received it. Make sure the product is in its original packaging and still has the original tag attached.
  • Please ensure that you include all original brand packaging, such as authenticity cards, dust bags, and leather tags, when returning your item.
  • We provide our customers with a free first exchange of the product. After that, if you need to exchange or return the product, there will be a charge for the courier service.
  • We’ll only consider exchanging products if they’re unused, still have all the tags attached, haven’t been washed, don’t have any smells like perfume or deodorant on them, and are in a condition that can be sold. If products are damaged or dirty, we might not accept them and could send them back to you. Please let our customer care team know right away if any products are delivered without tags.
  • We can only exchange items, even for size changes, if we have them available and confirm them with you.
  • The same rules for returning items also apply when exchanging them.
  • Custom-made orders cannot be exchanged or returned.
  • Accessories like jewellery, clutches, wallets, bags, scarves, and belts, as well as items such as briefs, swimsuits, and bikini bottoms cannot be returned, exchanged, or cancelled by you. Any other product labelled as non-returnable, non-refundable, or non-exchangeable when you bought it will also not be eligible for return, refund, or exchange.
  • You can cancel your order only before we ship it from our warehouse.
  • We do not offer exchanges or returns for items on sale.
  • If you receive a faulty, damaged, or missing package/product, please email us with images within 24 hours of delivery. We will not consider any requests made after this time.